There may be times when an item needs to be returned. If this is the case, please send an email tosupport@gisellejewelry.comand please let us know the following:

1. Order Number
2. Reason for return
3. Exchange or refund of the purchase price

Please make sure that this information is also included in your return package.

The right to return does not apply to any jewelry that has been personalized (engraved) or custom-made for you (MadeToOrder).

 

 

How much time do I have?

You have 14 days from the date of receipt (the first delivery attempt counts as receipt) to cancel this contract. To do so, you must notify us (Giselle GmbH, support@gisellejewelry.com) by mail or email of your decision to cancel this contract and return the goods to us.

 

 

What is the return address?

Please ship the merchandise, with the buyer listed as the sender, exclusively to the following address:

GISELLE
Return shipment
18 Bleicherweg
8002 Zurich
Switzerland

 

 

Exchange

Please return the item to us in its original packaging to the address listed above. Please include a note with your shipment that includes your order number, the desired shipping address, and details regarding the exchange you wish to make.

 

 

Who is responsible for the return shipping costs?

You are responsible for the return shipping costs.
However, if you paid via PayPal, you can request a refund for the return shipping costs. For more information, please visithere. 

 

Refund?

Once we have received the merchandise in its original packaging, within the return period, and in resalable condition, we will refund the purchase price to you. The refund will be issued via the same payment method you selected.

 

 

Unannounced return shipments

If you return a product to us without prior notice, we will not be able to process the return properly. Furthermore, without a written notice of withdrawal, there is no clear indication that you are withdrawing from the contract. For this reason, unannounced returns will not be processed.

 

Return shipments without a sender or order number

If you return a product to us without the sender's name or order number, we will not be able to properly identify the return. For this reason, returns that do not include the buyer's information or order number will not be processed.